PRIVACY POLICY

Last updated: 30 June 2026

This Privacy Policy explains how we collect, use, store and share personal information when you use this website, place an order, create an account, contact us, or use any of the products, services, technologies or functionality made available through this website.

The website and online ordering service may be provided by OOGO Digital LTD, trading as OOGO, on behalf of the takeaway, restaurant or food business shown on this website. The takeaway remains responsible for preparing, supplying and delivering the food order. OOGO provides the online ordering platform, website technology and payment facilitation services.

By using this website, creating an account, placing an order, ticking the relevant acceptance box, or submitting your information through the website, you confirm that you have read and understood this Privacy Policy.

Information we collect

In order to operate the website, process orders, provide customer support, reduce the risk of fraud, and process online payments, we may collect the following information:

- Your name
- Delivery address
- Billing address, where required for payment processing
- Email address
- Telephone number
- Order details
- Account login details, where accounts are available
- Payment transaction details
- Refund, dispute and chargeback information
- IP address, device information, browser information and website usage information
- Any information you provide when using a contact form, refund form, unsubscribe form, complaint form or customer support channel

Payment information

When you make an online card payment through this website, you may be asked to provide debit or credit card information and the billing address linked to the card. This information is required so that the payment can be authorised, processed, settled, refunded where applicable, and checked for fraud or disputed transactions.

Online card payments are processed securely by our payment service providers, which may include Ryft, First Data, Clover and/or Fiserv, depending on the takeaway, payment method and payment setup in use.

Where payment is processed through Ryft, OOGO may act as the payment platform/master merchant for the transaction. Your bank or card statement may show the payment as “RP-OOGO [takeaway name]”, “OOGO [takeaway name]”, or similar wording, rather than only the takeaway’s trading name.

We do not store full credit or debit card numbers after completion of the payment transaction. Card details may be handled directly by the relevant payment service provider and may be tokenised so that payments, refunds, fraud checks, disputes and chargebacks can be processed securely.

Disclosure to third parties

We will not sell or rent your personally identifiable information or a list of our customers to third parties.

We may disclose your personal information only where necessary for the operation of the website, processing of orders, payment processing, fraud prevention, legal compliance, customer support, refund handling, chargeback handling, dispute handling, business administration, or in response to card scheme rules, civil or criminal legal process, regulatory requirements or other lawful requests.

You consent to and direct us to disclose relevant information to the following categories of third parties where necessary:

- The takeaway, restaurant or food business from which you place an order, so that the order can be prepared, supplied, delivered and supported
- Ryft, where Ryft is used for payment processing, settlement, platform payments, fraud checks, refunds, disputes and chargebacks
- First Data, Clover and/or Fiserv, where these services are used for payment processing, settlement, fraud checks, refunds, disputes and chargebacks
- Acquiring banks, issuing banks, card schemes and payment networks where required to authorise, settle, investigate, refund or dispute a payment
- Website hosting, technical support, email, SMS, analytics, security, anti-fraud and customer support providers where needed to operate and secure the service
- Professional advisers, insurers, regulators, law enforcement bodies, courts or other authorities where required by law or for the protection of our legal rights
- A buyer, seller, new owner, business partner or adviser if our business enters into a joint venture, is sold, merged, reorganised or transferred

Data disclosed

The data disclosed may include your name, delivery address, billing address, email address, telephone number, order details, order reference number, payment amount, payment status, transaction reference, refund information, dispute or chargeback information, IP address, device information and limited card-related information such as card type, last four digits, expiry month/year or payment token where provided by the payment service provider.

Use of your information

We may use your information to:

- Provide access to the website and relevant parts of the service
- Process, manage and record your order
- Pass your order to the takeaway for preparation, supply and delivery
- Process online card payments
- Facilitate payment settlement to the takeaway or relevant merchant account
- Process refunds where applicable
- Investigate payment issues, fraud alerts, disputes and chargebacks
- Contact you about your order, payment, refund, complaint or account
- Administer, support, improve and develop the website and our services
- Maintain security, prevent fraud and protect the website from misuse
- Keep business, accounting, tax, audit and compliance records
- Comply with legal, regulatory, payment service provider, acquiring bank and card scheme requirements

Marketing

We may use your contact details to send you information about services, offers, products, updates or promotions where you have consented to receive marketing or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications by using the unsubscribe page on the website, following the unsubscribe instructions in the relevant communication, or contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

Cookies are small amounts of information stored on your computer, phone or device. We may use cookies and similar technologies to operate the website, keep you logged in, remember preferences, monitor website traffic, analyse usage, improve performance, personalise content and support security.

Some cookies are necessary for the website to function correctly. Other cookies, such as analytics or marketing cookies, may require your consent depending on the cookie type and the law that applies.

You may refuse or block cookies by changing your browser settings. If you do this, some parts of the website may not work properly. Cookies do not contain full credit or debit card numbers.

Your browser may also provide information including your IP address, browser type, device type, operating system, language settings, referring website and pages visited. Your IP address may be logged by our servers and used for security, fraud prevention, troubleshooting, analytics and website administration.

Information security

We are committed to handling customer information with appropriate standards of information security. We use technical and organisational safeguards which may include firewalls, encryption, access controls, secure hosting, password protection, monitoring and restricted staff access.

Only employees, contractors, service providers or authorised persons who need access to personal information for legitimate business purposes are permitted to access it.

No website, payment system or data transmission can be guaranteed to be completely secure. However, we take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Data retention

We will keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, refunds, accounting, tax, audit, fraud prevention, chargeback handling, dispute handling, regulatory compliance and legal record keeping.

Payment, order and transaction records may need to be retained for a period after the transaction has completed so that refunds, chargebacks, accounting checks, tax records, fraud investigations and legal obligations can be handled.

Your rights

Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent.

To exercise your rights, contact us using the contact details or contact form provided on the website. We may need to verify your identity before responding to a request.

If you are unhappy with how your personal information has been handled, you may contact us first so we can investigate. You may also have the right to complain to the UK Information Commissioner’s Office.

Website information

The information on this website may occasionally be incomplete, inaccurate or out of date. We may update or change website information, this Privacy Policy, or related policies from time to time.

Governing law and jurisdiction

This Privacy Policy and the website terms shall be governed by and construed in accordance with English law. You can bring legal proceedings in respect of these terms in the English courts.

As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this Privacy Policy affects your rights as a consumer to rely on such mandatory provisions.